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Frequently Asked Questions
Q: Are all products on Health Mart Pharmacy genuine?
A: Yes, all products available on Health Mart Pharmacy are sourced from trusted manufacturers and authorized distributors to ensure authenticity, quality, and safety.
Q: Do I need a prescription to order medicines?
A: Certain medicines may require a valid prescription as per regulatory requirements. Customers can upload their prescription during the ordering process.
Q: How long does delivery take?
A: Delivery times may vary depending on your location and product availability. Most orders are delivered within 2–5 business days.
Q: Do you deliver across Pakistan?
A: Yes, Health Mart Pharmacy delivers healthcare products and wellness essentials nationwide.
Q: Can I return a product?
A: Products can be returned if they are damaged, defective, expired, or if the wrong item was delivered. Please refer to our Return & Refund Policy for complete details.
Q: Can I cancel my order after placing it?
A: Orders can be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible.
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) and other payment methods available at checkout.
Q: Are my personal details and prescriptions secure?
A: Yes, customer information and prescription uploads are treated as confidential and protected using appropriate security measures.
Q: What should I do if I receive a damaged product?
A: Contact our customer support team within 24 hours of receiving your order. We will assist with a replacement or refund process.
Q: How can I contact Health Mart Pharmacy?
A: You can contact us through:
📞 0320-2052016
📧 healthxpharmacyetc@gmail.com
🌐 Health Mart Pharmacy Website
